Lowndes County 911

Overview

The Lowndes County 911 Center provides 911 emergency-call answering service, dispatching service for all emergency response service (fire, law enforcement, and ambulance) and coordination. The Center is a consolidated activity serving the unincorporated and incorporated areas of Lowndes County. The center is the Program Manager for the Lowndes County / Valdosta Public Safety Radio System, a state-of-the-art 800 MHz, digital, trunked, voice and data system. The Center also provides wireline 911 emergency-call answering and dispatching services for neighboring Echols County.

The center processes approximately 558 calls-for-service each day and is capable of routinely surging over 650 calls-for-service in any 24-hour period.

Open Records Request

To obtain copies of 911 calls or records, citizens may make an Open Records Request to:
Lowndes County Clerk, Paige Dukes
327 N. Ashley St.
3rd Floor
Valdosta, GA 31601

Procedures for Submitting a Complaint or Commendation

If you would like to make a complaint or submit a commendation, you may do so in the following ways: -At any time you may contact the Lowndes County 911 Center at 229-245-5270. Request to speak with a Supervisor and he/she will take the appropriate action.

-You may also contact the Lowndes County 911 Center Director or Operations Supervisor at 229-245-5246.

- If you choose you may make your complaint or commendation in writing and forward it to:
Lowndes County 911
1515 Madison Highway
Valdosta, GA 31601
Office Hours: Monday-Friday 8:00 am to 5:00 pm

**Letters describe the event or incident

**Please include a date and time of occurrence and location of the incident if possible

Annual Statistical Summaries of Internal Investigations

Year Total Investigations Sustained Not Sustained Undetermined
2020 3 2 1 0
2019 4 2 2 0
2018 3 1 2 0
2017 2 1 1 0

Performance Measures

  2017 2018 2019          2020
Incoming Emergency Calls 98,853 94,301 94,242 96,300
Incoming Non- Emergency Calls 101,080 95,566 89,904 91,181
Outgoing Calls 84,586 88,533 61,854 67,845
Total 284,519 278,400 246,000 255,326
         
Calls Resulting in Dispatch 596,131 119,847 119,826 179,045
Percentage of Calls Answered within 10 Secs. 92% 97% 93% 90.51%
Avg. Call Processing Times (In Secs.)  109 s  90 s 113 130 s