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Lowndes County 911
Overview
The Lowndes County 911 Center provides 911 emergency-call answering service, dispatching service for all emergency response service (fire, law enforcement, and ambulance) and coordination. The Center is a consolidated activity serving the unincorporated and incorporated areas of Lowndes County. The center is the Program Manager for the Lowndes County / Valdosta Public Safety Radio System, a state-of-the-art 800 MHz, digital, trunked, voice and data system. The Center also provides wireline 911 emergency-call answering and dispatching services for neighboring Echols County.
The center processes approximately 558 calls-for-service each day and is capable of routinely surging over 650 calls-for-service in any 24-hour period.
Open Records Request
To obtain copies of 911 calls or records, citizens may make an Open Records Request to:
Lowndes County Clerk, Paige Dukes
327 N. Ashley St.
3rd Floor
Valdosta, GA 31601
Procedures for Submitting a Complaint or Commendation
If you would like to make a complaint or submit a commendation, you may do so in the following ways:
-At any time you may contact the Lowndes County 911 Center at 229-245-5270. Request to speak with a Supervisor and he/she will take the appropriate action.
-You may also contact the Lowndes County 911 Center Director or Operations Supervisor at 229-245-5246.
- If you choose you may make your complaint or commendation in writing and forward it to:
Lowndes County 911
1515 Madison Hwy
Valdosta, GA 31601
Office Hours: Monday-Friday 8:00 am to 5:00 pm
**Letters describe the event or incident
**Please include a date and time of occurrence and location of the incident if possible
The Lowndes County 911 Center provides 911 emergency-call answering service, dispatching service for all emergency response service (fire, law enforcement, and ambulance) and coordination. The Center is a consolidated activity serving the unincorporated and incorporated areas of Lowndes County. The center is the Program Manager for the Lowndes County / Valdosta Public Safety Radio System, a state-of-the-art 800 MHz, digital, trunked, voice and data system. The Center also provides wireline 911 emergency-call answering and dispatching services for neighboring Echols County.
The center processes approximately 558 calls-for-service each day and is capable of routinely surging over 650 calls-for-service in any 24-hour period.
Open Records Request
To obtain copies of 911 calls or records, citizens may make an Open Records Request to:
Lowndes County Clerk, Paige Dukes
327 N. Ashley St.
3rd Floor
Valdosta, GA 31601
Procedures for Submitting a Complaint or Commendation
If you would like to make a complaint or submit a commendation, you may do so in the following ways:
-At any time you may contact the Lowndes County 911 Center at 229-245-5270. Request to speak with a Supervisor and he/she will take the appropriate action.
-You may also contact the Lowndes County 911 Center Director or Operations Supervisor at 229-245-5246.
- If you choose you may make your complaint or commendation in writing and forward it to:
Lowndes County 911
1515 Madison Hwy
Valdosta, GA 31601
Office Hours: Monday-Friday 8:00 am to 5:00 pm
**Letters describe the event or incident
**Please include a date and time of occurrence and location of the incident if possible
Annual Statistical Summaries of Internal Investigations
| Year | Total Investigations | Sustained | Not Sustained | Undetermined |
|---|---|---|---|---|
| 2017 | 2 | 1 | 1 | 0 |
| 2016 | 5 | 3 | 2 | 0 |
| 2015 | 3 | 2 | 1 | 0 |
Performance Measures
| 2015 | 2016 | 2017 | |
|---|---|---|---|
| Incoming Emergency Calls | 107,336 | 103,049 | 98,853 |
| Incoming Non- Emergency Calls | 100,135 | 100,994 | 101,080 |
| Outgoing Calls | 90,825 | 86,302 | 84,586 |
| Total | 298,296 | 290,345 | 284,519 |
| Calls Resulting in Dispatch | 54,919 | 54,402 | 596,131 |
| Percentage of Calls Answered within 10 Secs. | 91% | 92% | 92% |
| Avg. Call Processing Times (In Secs.) | 94 s | 114 s | 109 s |