Lowndes County 911

The Lowndes County 911 Center provides 911 emergency-call answering service, dispatching service for all emergency response service (fire, law enforcement, and ambulance) and coordination. The Center is a consolidated activity serving the unincorporated and incorporated areas of Lowndes County. The center is the Program Manager for the Lowndes County / Valdosta Public Safety Radio System, a state-of-the-art 800 MHz, digital, trunked, voice and data system. The Center also provides wireline 911 emergency-call answering and dispatching services for neighboring Echols County.

The center processes approximately 558 calls-for-service each day and is capable of routinely surging over 650 calls-for-service in any 24-hour period.

Open Records Request
To obtain copies of 911 calls or records, citizens may make an Open Records Request to:
Lowndes County Clerk, Paige Dukes
327 N. Ashley St.
3rd Floor
Valdosta, GA 31601
Procedures for Submitting a Complaint or Commendation
 If  you would like to make a complaint or submit a commendation, you may do so in the following ways:
-At any time you may contact the Lowndes County 911 Center at 229-245-5270. Request to speak with a Supervisor and he/she will take the appropriate action.
-You may also contact the Lowndes County 911 Center Director or Operations Supervisor at 229-245-5246.
- If you choose you may make your complaint or commendation in writing and forward it to:
    Lowndes County 911
    1515 Madison Hwy
    Valdosta, GA 31601 
    Office Hours: Monday-Friday 8:00 am to 5:00 pm

**Letters describe the event or incident
**Please include a date and time of occurrence and location of the incident if possible

Annual Statistical Summaries of Internal Investigations

Year Total Investigations Sustained Not Sustained Undetermined
2017 2 1 1 0
2016 5 3 2 0
2015 3 2 1 0

Performance Measures

  2015 2016 2017
Incoming Emergency Calls 107,336 103,049 98,853
Incoming Non- Emergency Calls 100,135 100,994 101,080
Outgoing Calls   90,825   86,302   84,586
Total 298,296 290,345 284,519
Calls Resulting in Dispatch   54,919   54,402 596,131
Percentage of Calls Answered within 10 Secs.       91%        92%        92%
Avg. Call Processing Times (In Secs.)       94 s      114 s      109 s